Accessibility Statement

Xpollens is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

To this end, it is implementing the strategy and actions detailed in its multi-year plan, which is currently being drafted.

This accessibility statement applies to the Xpollens website – https://www.xpollens.com/.

The Xpollens website – https://www.xpollens.com/ – is partially compliant with RGAA 4.1 due to the non-conformities and exemptions listed below.

The compliance audit carried out by Ipedis reveals a conformity rate of 50.82%:

• 31 criteria are met
• 30 criteria are not met
• 45 criteria are not applicable

The content listed below is not accessible for the following reasons.

Non-conformities

Several non-conformities are described in this document, some of which recur across multiple pages:

• Some informative images do not have a text alternative.
• The text alternatives for some informative images are not relevant.
• The titles of some frames are present but not relevant.
• Some text does not offer sufficient contrast against its background.
• Some interface components or graphic elements do not offer sufficient contrast against their background.
• Some media (audio, video) have no text transcript or audio description.
• The label of some links and their context do not make their function or destination clear.
• Some interface components are not compatible with screen readers.
• Some interface components cannot be operated by keyboard.
• Some status messages are not correctly conveyed by screen readers.
• Some pages have invalid source code: writing rules, opening, closing and nesting of elements, uniqueness of id attributes.
• The title of some pages is not relevant.
• Some language changes are neither valid nor relevant.
• Some HTML tags are used solely for visual presentation purposes.
• On some pages, information is not appropriately structured using headings (h1, h2, etc.).
• On some pages, the document structure is not coherent (landmark regions).
• Information presentation is built using HTML elements rather than CSS.
• Some text becomes unreadable when the character size is increased to 200%.
• Some CSS declarations for background colour and font are missing.
• Some non-obvious links are not highlighted by a contrasting colour and a display change on keyboard focus or mouse hover.
• On some elements, focus is not visible when navigating by keyboard.
• Changing text spacing properties hides content or impairs functionality.
• Some content appearing on focus or hover cannot be controlled by the user.
• Some groups of fields do not have a legend.
• Some form fields do not provide input error correction suggestions.
• Some pages do not offer at least two navigation systems (menu, site map, search, etc.).
• Some page regions are not marked up as such.
• Some pages do not include a skip link to the main content.
• On some pages, the tab order is not consistent.
• Some moving content cannot be controlled by the user.

Exemptions for disproportionate burden

No exemptions identified.

Content not subject to the accessibility obligation

No content identified as not subject to the accessibility obligation.

This statement was established on 19/11/2025 and last updated on 15/04/2026.

Technologies used to build the website:

• HTML5
• CSS
• JavaScript

Web page tests were carried out using the following combinations of user agents and screen readers:

• NVDA with Google Chrome

The following tools were used during the evaluation:

• InspecteurA11y
• Web Developer Toolbar
• WCAG – Contrast Checker
• Accessible Color Picker
• Taba11y
• Axe DevTools – Web Accessibility Testing
• Assistant RGAA
• PDF Accessibility Checker (PAC) 2025

Pages of the site subject to the compliance check:

• Home
• Legal statement
• Accessibility
• Contact
• Card issuing
• Xpay
• Account opening and management
• Multi-account
• Resources > Customer case study
• Resources

If you are unable to access content or a service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another format.

Contact the Xpollens communications department at the following email address: communication@xpollens.com

This procedure applies in the following situation:

You have reported an accessibility issue to the website manager that prevents you from accessing content or one of the portal’s services, and you have not received a satisfactory response.

• Write a message to the Défenseur des droits (French Rights Defender)
• Contact the regional representative of the Défenseur des droits
• Send a letter by post (free of charge, no stamp required): Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07