Selfcare: more autonomy for an enhanced customer relationship
We offer a range of selfcare features designed to deliver a smooth, independent experience for all clients using your accounts and card services.
Let your customers manage their cards independently
Thanks to our selfcare features, your customers can access their information and set their preferences on their own.
Choice of PIN code
Real-time display
Temporary card blocking
Instant cancellation
Change limit
Online payment settings
Save time and reduce operational costs
Automate repetitive account and card management tasks, and significantly lower your operational costs by integrating our APIs.
By streamlining these processes, you simplify everyday operations and minimise the need for direct human support for basic interactions.
Enhanced security and control for your clients
Strengthen your users’ security by giving them direct control over their payment operations via your mobile application equipped with our selfcare features.
Your clients enjoy secure, direct management of their payment activities.
Rethinking selfcare for better customer service
Looking to boost customer satisfaction? Discover our flexible and modular selfcare solutions!
Payment management becomes smooth and instantaneous:
- Real-time virtual card issuance
- Simplified renewal of physical and virtual cards
Benefit from advanced tools for monitoring and updating customer information. The goal? To ensure seamless management of user data with regular, secure updates.
FAQ: Selfcare
What is selfcare in banking?
Selfcare in the banking sector refers to all digital tools and services that allow users to manage their accounts independently.
By implementing our solutions, your clients can perform routine tasks such as viewing their accounts or managing transactions independently and securely, without the need for advisor intervention.
Why is selfcare important for businesses and their clients?
For businesses, the challenge of selfcare solutions lies in transforming the customer experience and optimising user journeys to better meet evolving consumer expectations.
The selfcare approach embodies the concept of care, where the customer becomes an active participant in shaping their own experience.
User journeys are simplified with high-performance digital tools that deliver rapid, tailored responses to client needs.
How do we secure client identity and data?
We integrate advanced security systems, including KYC & KYB verification to validate client identity and compliance, as well as PVID and eIDAS controls to ensure the protection of data and transactions at every step.